The HCI Difference

Hospitals, Pharmacies and Home Healthcare Companies

Health Coalition Inc. (HCI) is much more than a distributor of biopharmaceutical products - for the simple reason that HCI partners with physicians to find the best solutions for the unique challenges each practice faces. The clinical and economic aspects of biopharmaceutical therapy in a practice setting demand more than merely shipping from point A to point B. Our consultative business philosophy includes providing our sales professionals with the knowledge and tools to help you, our partner, succeed. HCI helps physicians optimize their business by addressing the relationship between overall drug utilization, clinical application, the supply environment and reimbursement levels. This sophisticated approach, backed by the most robust and reliable supply chain and logistics infrastructure in the industry helps practices craft a program that delivers both improved outcomes and a stronger bottom line. This has allowed HCI to become innovators and pioneers within our Industry.

From the day HCI was founded, President Walter Shikany, Jr. was committed to building a different kind of supply partner – focused on chronic care biopharmaceuticals with the highest level of integrity, and driven by three core principles – knowledge, reliability and service. Since that time, the biopharmaceutical industry has seen dramatic changes and faced daunting challenges. Through it all, HCI has remained committed to its founding principles and continued to grow because of its commitment to our customers and the patients they serve.

Knowledge

At HCI, our focus is biopharmaceuticals. And we believe that working with biopharmaceuticals requires a different, higher level of sophistication, whether it’s managing the challenges of product handling and logistics, providing insight on utilization, clinical application, or the complex economics of reimbursement.

Because we are focused on biopharmaceuticals, we work hard everyday to understand the complex dynamics of the biopharmaceutical industry. This commitment is exemplified in every professional we employ, from our executives to our warehouse personnel. Our training programs are extensive, and include substantive exposure to clinical issues, as well as the business and logistics environment. We are continually advocating and lobbying for the biopharmaceutical industry, both as a leading company, and as a member of the Specialty Biopharmaceutical Distributor Association (SBDA. .

Our clinical library currently contains a wealth of product specific clinical indication files. Abstracts and related resources are available upon request. In addition, we are constantly tapped into the latest news, developments and research in the biopharmaceutical industry – including reimbursement issues with Medicare, Medicaid, and private insurance.

Because we operate in the biopharmaceutical industry every day, our knowledge is current, broad and deep. Simply put, we know what’s out there. And for pharmacists and pharmaceutical buyers, this real-time industry knowledge is crucial, given the dynamic nature of the biopharmaceutical market.

Hospitals, pharmacies, and home healthcare companies depend on HCI’s knowledge to make sure that important products are where they need to be - when they need to be there. Our real-time supply knowledge, extensive clinical background, and our expertise in reimbursement allows us to craft a variety of solutions to short term challenges - as well as long term needs. It’s the kind of knowledge that differentiates a distributor from a partner. It’s the HCI difference.

Reliability

A healthcare provider’s needs change with his or her chronic patient population. And when those needs change, a healthcare provider has to deliver the critical pharmaceutical – on time. Which means that a program is only as stable – and reliable – as its supply partner.

The biopharmaceutical segment is even more challenging – tainted by counterfeiting and prone to shortages, reliability and integrity are the benchmarks upon which a supply partners are judged.

At HCI, our commitment to reliability and integrity has become synonymous with our name.

We buy every product directly from the manufacturer or a licensed, authorized drug wholesaler. We offer pedigrees that ensure the integrity of our products from the manufacturer’s warehouse to the clinical provider. And our commitment to quality control is unsurpassed.

Equally important, our customers and their patients never wait for product – even during critical shortages. We’ve made this possible by building outstanding partnerships over many years with biopharmaceutical manufacturers. In fact, in many cases we are designated as an Authorized Distributor of Record or a Preferred Partner. Our logistics are second to none and feature a separate warehouse and logistics operation with climate controlled and validated refrigeration. And we constantly maintain a multi-million dollar inventory to ensure uninterrupted supply.

More importantly, HCI is a trusted and recognized partner of the manufacturers that hospitals, pharmacies, and home healthcare companies use, which means that our customers trust and consider HCI a first line supply partner for both everyday needs, as well as short notice needs. HCI, the manufacturer’s partner; your partner.

Service

Every supplier in the world talks about service. At HCI, we would rather look at the benchmarks for service –and raise them.

For example, our innovative 24/7 availability program was the first of its kind in the industry. In case of emergency, call any time of any day, and HCI will return that call promptly -and deliver a solution. Anywhere in the country. Other suppliers may try to emulate our service – the difference is our commitment to it.

Our Information Technology (IT) and product tracking systems are cutting edge, and were developed specifically for the unique needs and demands of the biopharmaceutical industry. These tools allow us to react instantaneously to manufacturer supply changes and recalls. We track when and where every product we distribute has been purchased and who purchased it since its inception. We identify by lot number where the product has been sold which, during a recall, allows us to contact each facility immediately, helping you ensure patient safety.

Our commitment to unparalleled service is part of our culture, and a driver in our growth. We believe that we are the most responsive people you’ll ever do business with; and we are committed to delivering on that belief with every customer, every order, every day.